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Important Notice

FAQs

Q. How do purchase my order on the site?

To order your purchase :

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your details on the “Payment” step and click “next” button.
  5. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  6. Click “Done” to complete the order.
 

Q. What are the payment methods available?

HTM Phamarcy offers various kind of Payment Methods as shown below :
 

Online Bank Transfer

  • When you are checking out on the payment page, select "Online Transfer eGHL" from the dropdown option
  • You will be directed to your online banking page
  • Login and complete the payment
  • Once this is completed, we will inform you on the delivery status.
 

Credit Card

  • Credit CardVia Paypal (Visa or Mastercard / American Express / Paypal Funds)
 

Invoice / Cheque / Offline Bank Transfer

Bank : Public Bank
Bank Account : 3174008228
Account Name : Hooit Mart Sdn Bhd

After you made the payment, please send us the payment details of :

Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :
 
You may scan and email us the above info to Email Address : info@htmpharmacy.my or fax it to us at +605-5265710

Note: Your purchased products will not be delivered until we have this confirmation.
 

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
 

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Forgot Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A new password will sent to you, please use the new password to login to our website.
 

Q. Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.
 
  • Please send an email to our customers service email at htm.onlinestore@yahoo.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
  • Orders that are in shipping or shipped will not be cancel.
 

Q. What is the product's transaction currency?

All products transaction currency will be done in Malaysia Ringgit.
 

Q. How long does the delivery usually takes?

Delivery usually will takes about 1 to 3days
 

Q. I still have doubts!

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to htm.onlinestore@yahoo.com for us to clear your doubts
 
   
Notice:
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FREE SHIPPING
All orders above RM 100, deliver to anywhere in Malaysia. Shop now!
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We are introducing an even more convenience and provides a vast range of pharmaceutical, health and beauty products.
 
Call us at  +605-528 1011
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